FAQ

We try our best to ship items as fast as we can. Please allow 2-7 days production time for your order to ship out, average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at support@beetoddler.com

If your child is on the cusp between sizes we always advise you to size up your order to ensure the outfit fits your baby. The majority of our clothes fit to size, which means you should take your normal sizes. Please note if you have selected the wrong size we are unable to cancel the order once its been processed. There is a handy size chart on each page for reference to what fits to size.

Please check if you've filled out all the mandatory details including your name, address and payment info. Still not working? Be patient and email us at support@beetoddler.com

If you've already paid for your order and need to request a change, you have one hour from when you purchased to email us on our Contact Us page's form with your full name as it appears on your order and the order number along with the changes you need to make. During this hour, we should be able to add products to your order, change your delivery address or sizes. Once an item has shipped it cannot be cancelled in transit.

Unfortunately, we can't combine orders for you as our system will not allow this. Our warehouse team(s) endeavors to pick and pack your orders in the most efficient and fair way. Please note that we have multiple packing and warehouse facilities available so your order may be split up into multiple shipments.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The printed clothes and personalized products take between 7-14 days. The other baby products takes a tiny bit longer than the big giants, but somethings cute are worth the wait. Usually, USPS ePacks can take between 7-28 days (typically, with some items taking 40 days due to pandemic) following the processing window (2-7 days). We monitor all shipments so rest assured your package is on its way. If your tracking information states your package has arrived please check your mailbox, mail room, etc. Please note we are not responsible for any packages loss by the USPS, or after confirmation of the delivery to the address provided during the order. If you believe there has been an error please email us via this website with your full name and order number and we will be happy to further assist you. Although we do not ship as fast as the big giants (we wish), it's always better to wait a bit longer for something unique, special, and more affordable.

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@beetoddler.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Yes, we have free shipping on all orders worldwide. Although if customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Some couriers may also charge handling fees for processing your parcel through customs. Please note that international orders can take up to 20-30 days, 4 weeks, to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our hands.